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Maintenance

Support and Maintenance
Recent changes to European Food laws have placed increasingly stringent demands on suppliers of equipment to food producers. This emphasises the need for producers to have heightened confidence in the equipment they are purchasing. Along with this goes the importance that producers place on the ever-important point of ‘after sales service’. The emergence of the large and ever growing major retailers has increased the pressure and demands on their suppliers to streamline their operations,whose production facilities feel the brunt of these pressures. Inevitably, increasing the possibility of an expensive breakdown and resulting loss in production. If on site engineering cannot solve the problem. Producers then look to their equipment suppliers to react quickly and to get them out of trouble.

MKIS customers can benefit from the 'Premier Service Package'
‘ Premier Service Package’ acts as an insurance policy and as such avoiding many of the breakdowns that go along with lesser maintained equipment. As a result of this, companies are able to assess the “Through Life Costs” of systems when making their decisions on equipment purchases. As a result companies are able to effectively budget over an extended period and thus go a long way to removing the uncertainty of daily costs involved in breakdowns and engineering time.
While individual packages are available, a typical Premier Service Package customer will benefit from the security of.
· 24 Hour support line.

· Helpdesk support

· Fast & Achievable response times.

· Planned Service Schedule.

· Factory trained engineers

· Discounted & guaranteed spares.

· Software Upgrades.

· Traceability & Accountability

· Choice of payment


Premier Service Packages are tailored to the needs of the individual customer and continue to aid forward planning and provide invaluable benefits to existing customers.
Highlighting ,and moreover, proving the importance of “ After Sales Service” bytaking advantage of an effective and quality backed maintenance programme.

SERVICE MAKES THE DIFFERENCE

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